Privacy Policy
At Coastal Community Bank, our mission is to meet the needs of our customers. As financial service professionals entrusted with sensitive financial information, we respect the privacy of our customers and are committed to treating customer information responsibly. Our Customer Information Privacy Policy serves as a standard for all Coastal Community Bank employees for collection, use, retention and security of individual customer information.
Categories of Information We Collect
Coastal Community Bank collects nonpublic personal information about you from the following sources:
- Information we receive from you on applications or other forms
- Information about your transactions with us or others
- Information we receive from a consumer-reporting agency
Categories of Information We Disclose
Coastal Community Bank does not disclose any nonpublic personal information about you to anyone, except as permitted by law. If you decide to close your account(s) or become an inactive customer, we will adhere to the privacy policies and practices as described in this notice. It is our policy not to reveal specific information about customer accounts or other personally identifiable data to unaffiliated third parties for their independent use, except for the exchange of information with reputable information reporting agencies to maximize the accuracy and security of such information or in the performance of bona fide corporate due diligence or business matter.
Confidentiality and Security
Coastal Community Bank is committed to the security of your financial and personal information. All of our operational and data processing systems are in a secure environment that protects your account information from being accessed by third parties. We maintain and grant access to customer information only in accordance with our internal security standards.
At Coastal Community Bank, employee access to personally identifiable customer information is limited to those with a business reason to know such information. Employees are educated on the importance of maintaining the confidentiality of customer information and on these privacy principles. Because of the importance of these issues, all Coastal Community Bank employees are responsible for maintaining the confidentiality of customer information and employees who violate these privacy policies will be subject to disciplinary measures.
Maintenance of Accurate Information
We continually strive to maintain complete and accurate information about you and your accounts. Should you ever believe that our records contain inaccurate or incomplete information about you, please notify us at 425-257-9000. We will investigate your concerns and correct any inaccuracies.
Providing Privacy Information to Customers and Responding to Inquiries
At Coastal Community Bank, we value our customer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions about how Coastal Community Bank protects your confidential information, please call 425-257-9000 and ask for our Privacy Manager or contact us via e-mail at privacy@coastalbank.com.
Maintaining Customer Privacy in Third Party Relationships
When Coastal Community Bank conducts business with third parties, it requires its vendors and suppliers to maintain similar standards of conduct regarding the privacy of personally identifiable customer information provided to them.
To Better Serve Internet Banking Customers
Coastal Community Bank collects generic information about visitors to our website. This information includes the date and time of access, the Internet service provider's address, the web browser used, and the visitor's physical location.
Coastal Community Bank requires customers to utilize specific passwords for access to confidential and private information. Coastal Community Bank reminds customers of their responsibility to safeguard login IDs and passwords. In addition, commercial customers should carefully screen those employees to whom user IDs and passwords are granted.
Coastal Community Bank utilizes encryption, firewall, router, third party verification procedures and other security software and hardware to help prevent unauthorized eavesdropping of and access to customers' confidential and private information. This protects only the Bank's systems. Customers are encouraged to utilize security protection software on their own computers to protect their system from unauthorized access.
Coastal Community Bank utilizes virus protection software to help prevent the spread of computer viruses. This protects only the Bank's systems. Customers are encouraged to utilize virus protection software on their own computers to protect their systems from viruses.
Coastal Community Bank utilizes "cookies" to help authenticate our customers' identities and to help facilitate the exchange of information between Coastal Community Bank systems and our customers' systems.
Coastal Community Bank reminds all of our customers that links in Coastal Community Bank's website can be found to websites not under our control. These websites will not necessarily comply with Coastal Community Bank's Privacy Principles and security standards.
Coastal Community Bank reminds all of our customers that confidential and private information may be compromised in both traditional and non-traditional banking activities. Coastal Community Bank can only establish procedures to help restrict use of and access to confidential and private information. If any Coastal Community Bank customers believe that confidential and private information has been compromised, please contact Coastal Community Bank immediately so that the potential breach can be investigated.
