WEBSITE ALERT

What's Happening?

 The websites at some banks are being intentionally flooded with an extremely high volume of electronic traffic from thousands of locations around the world. This flood of traffic, called "a distributed denial of service (DDoS) attack" crowds out legitimate customers trying to use the bank's website.

 Customers of those banks may experience a slower than usual connection or delayed connection when logging into website or making transactions online.

 The slowdowns do not generally involve a data breach or hacking.

 The flood of electronic traffic is intended to slow down or disable the bank's website.

 The traffic is not designed – and has not resulted in – hacking which involves penetration of the banks' internal systems or exposure of sensitive personal information.

 The traffic is not typically designed – and has not resulted in – hacking which involves penetration of the banks' internal systems or exposure of sensitive personal information. However, the bank will monitor systems to identify and defend against any attempts to gain unauthorized access.

What You (the Customer) Should Know

 The attacks have not resulted in unauthorized access to customer information.

 Bank employees are working hard to ensure you have access to normal, safe and consistent online financial services. In addition, you can access your accounts through alternative means, including your bank's branch offices, mobile applications and call centers.

 Banks use sophisticated online security strategies to protect customer accounts.

 While you may experience difficulty in accessing accounts through the online channel, mobile, ATM, telephone, and branch banking will be available.

 Banks are working with telecommunications providers to increase capacity and invest in technology to defend attacks. There are limits to the capacity and services available from telecommunications providers. Banks continue to invest in technology to defend against potential attacks.