Urgent Alerts | Branch Updates | PPP Alert: We are taking applications for Round 3 loans
Our branches are open for drive-up service and appointments only. We have been experiencing long drive-up wait times and recommend making an appointment or using our digital/mobile banking tools.
All offices will be CLOSED Monday, January 18 in observance of Martin Luther King Junior Day. Online and Mobile banking will be available. For your added convenience all of our branches have Night Drop boxes and our ATMs now accept deposits (visit https://lnkd.in/dXCfeJW to learn more).
1/15/2021 - update 7:20 am
All branches are OPEN for Drive-UP banking today. Sultan returns to 10am OPEN. Please visit https://www.coastalbank.com/about/locations-hours.html to view business hours for each location.
Camano: To accommodate state occupancy requirements, beginning 11/30 the Camano Island branch hours will be Mon-Fri, 10am-3pm until further notice. You may also call Customer Service at 425.257.9000 or visit our Stanwood branch at 9810 State Route 532. Online and Mobile Banking are also available. Check back here for updates.
We are hearing about customers receiving calls from our main number 425.257.9000. Coastal Community Bank will NEVER contact you and ask you for your balance, bankcard number, PIN number, or security code. Hang up and do not reply to texts. Contact your banker if you have questions or concerns. If you feel your bank card has been compromised, please call the number listed on the back of your card to report it.
Zelle Fraud Alert
We are learning from customers that there has been some fraudulent activity with Zelle (mobile money transferring). Please be extra diligent in verifying messages are real. Coastal Community Bank will never call or text you and ask you for your username or password. If in doubt, please call our customer care center (425.257.9000) to verify before acting on any unknown text or phone messages.
- Customers are receiving a text message stating there may be fraudulent transactions on their account and requesting a reply back - “yes” or “no” to whether or not they were their transactions.
- When the customer replies to the text, they will then receive a call from a spoofed number that shows up as Coastal Community Bank.
- The person on the other line will send an email with a link to change the customer’s username and password.
- Once completed, customers will begin receiving emails and texts about Zelle payments/transfers created and money transferring out of the account.
- The next time the customer tries to login, their password has already been changed by the individual perpetrating the fraud.
If you have received and shared your banking credentials (username, password) on any message, please contact our customer care center immediately.
While we’ve modified our operations, closing our lobbies and moving most transactions to the drive-up, we are still here to support you.
- We encourage all customers to do their in-person banking using our drive-up windows. All 14 branches have drive-ups.
- Our bankers stand ready to assist you and can be reached by phone and email.
- Our mortgage lenders are working with clients via phone and email.
- Our credit card processing and treasury management staff are working with clients via phone and email.
- Use your camera-enabled mobile device and our mobile app to deposit checks.
- Transfer money to family or friends using Zelle®.
- Use online banking to pay your bills.
- Call our Customer Service Team (425.257.9000) to ask questions via telephone.
- The Night Drop Box at all locations will be checked multiple times per day.
- Access 30,000+ surcharge-free ATMs across the country with the MoneyPass® ATM Network. Find an ATM near you.
DON’T FORGET ABOUT CYBER HYGIENE
In addition to your personal health, you also need to practice safe cyber hygiene. Many scammers prey on people during a time of crisis. The Federal Trade Commission has tips to protect yourself from possible coronavirus-related scams.
- Make sure your anti-virus and anti-malware software is current.
- Do not click on links or attachments from unknown sources.
- Watch out for bogus claims for vaccinations or cures.
- Be cautious of websites asking for donations.
YOUR MONEY IS SAFE
Since 1933, no depositor has ever lost a penny of FDIC-insured funds. The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category. The FDIC provides Frequently Asked Questions and other resources for consumers that we encourage you to review.
JUST THE FACTS: WHAT YOU NEED TO KNOW DURING THE COVID-19 CRISIS
Since 1997 Coastal has been here for you good and bad times. We have built a bank with a strong balance sheet as reflected in our Bauer 5-Star Rating. As the situation evolves, things are changing rapidly, and we want to make sure you have all the information you need to manage your banking as easily as possible.