Urgent Alerts | Branch Updates | PPP Alert: Round 3 extended through May 31, 2021
Our branches are open for drive-up service and appointments only. We have been experiencing long drive-up wait times and recommend making an appointment or using our digital/mobile banking tools.
April 7 - The U.S. Small Business Administration will officially open the Shuttered Venue Operators Grant (SVOG) application portal tomorrow, April 8, 2021 at 12 p.m. EDT for operators of live venues, live performing arts organizations, museums and movie theatres, as well as live venue promoters, theatrical producers and talent representatives to apply for critical economic relief, as those eligible entities are some of the first that had to shutter their doors a year ago in response to the COVID-19 pandemic.
February 24 - Scam Alert:
The instances of scammers spoofing Coastal Community Bank phone numbers seems to be on the rise. We will never call you unsolicited and ask you for personal information (i.e. bank account numbers, passwords, or personal indentification numbers). If you receive an automated call asking you for personal information, hang up immediately. You can always call our Customer Service Number directly at 425.257.9000 to verify.
February 11 - Scam Alert:
Be cautious and aware of email scams. Due to the court-ordered disclosure of business owners who took PPP loans, some customers are seeing an increase in "vendors" contacting them to solicit loan support. If you ever have any questions, do not click on a link and contact a trusted advisors such as your banker, accountant, bookkeeper, or attorney for clarification.
STATE OF WASHINGTON CONSUMER DATA BREACH ALERT:
The Washington State Employment Security Department recently announced a large security breach in the State Auditor’s Office involving data stolen from their third-party vendor, impacting individuals who filed for unemployment claims in 2020.
To learn details regarding the data breach please visit the Washington State Employment Security Department website here: https://esd.wa.gov/newsroom/alerts/SAO-announces-cyber-security-breach or the Office of the Washington State Auditor https://sao.wa.gov/breach2021/
Please check out our list of resources to understand how you can protect your identity. https://www.coastalbank.com/resources/security-education/fraud-id-prevention.html
Resources can also be found at the Identity Theft Resource Center https://www.idtheftcenter.org/washington-state-data-breach-steps-to-take-and-victim-resources/.
If you think you may have been affected, place a fraud alert on your name with the credit bureaus, change your passwords, and watch for unusual activity or transactions. Please contact your Coastal banker immediately if you believe there is suspicious activity on your account.
Update 3/10/2021 -
The State Auditor’s Office initially reported that driver’s license numbers may have been compromised as part of the data file of people who received unemployment benefits from the Employment Security Department between 2017 and 2020. This file was included, among others, in the recent Accellion data breach.
The State has now confirmed that driver’s license numbers were not compromised as part of that data file. Customers who were impacted do not need to consider requesting a new Drivers License number because of the breach.
A forensic analysis of other files involved in the Accellion breach is ongoing and as we receive information from the State, we will update you.
Zelle Fraud Alert
We are learning from customers that there has been some fraudulent activity with Zelle (mobile money transferring). Please be extra diligent in verifying messages are real. Coastal Community Bank will never call or text you and ask you for your username or password. If in doubt, please call our customer care center (425.257.9000) to verify before acting on any unknown text or phone messages.
- Customers are receiving a text message stating there may be fraudulent transactions on their account and requesting a reply back - “yes” or “no” to whether or not they were their transactions.
- When the customer replies to the text, they will then receive a call from a spoofed number that shows up as Coastal Community Bank.
- The person on the other line will send an email with a link to change the customer’s username and password.
- Once completed, customers will begin receiving emails and texts about Zelle payments/transfers created and money transferring out of the account.
- The next time the customer tries to login, their password has already been changed by the individual perpetrating the fraud.
If you have received and shared your banking credentials (username, password) on any message, please contact our customer care center immediately.
While we’ve modified our operations, closing our lobbies and moving most transactions to the drive-up, we are still here to support you.
- We encourage all customers to do their in-person banking using our drive-up windows. All 14 branches have drive-ups.
- Our bankers stand ready to assist you and can be reached by phone and email.
- Our mortgage lenders are working with clients via phone and email.
- Our credit card processing and treasury management staff are working with clients via phone and email.
- Use your camera-enabled mobile device and our mobile app to deposit checks.
- Transfer money to family or friends using Zelle®.
- Use online banking to pay your bills.
- Call our Customer Service Team (425.257.9000) to ask questions via telephone.
- The Night Drop Box at all locations will be checked multiple times per day.
- Access 30,000+ surcharge-free ATMs across the country with the MoneyPass® ATM Network. Find an ATM near you.
DON’T FORGET ABOUT CYBER HYGIENE
In addition to your personal health, you also need to practice safe cyber hygiene. Many scammers prey on people during a time of crisis. The Federal Trade Commission has tips to protect yourself from possible coronavirus-related scams.
- Make sure your anti-virus and anti-malware software is current.
- Do not click on links or attachments from unknown sources.
- Watch out for bogus claims for vaccinations or cures.
- Be cautious of websites asking for donations.
YOUR MONEY IS SAFE
Since 1933, no depositor has ever lost a penny of FDIC-insured funds. The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category. The FDIC provides Frequently Asked Questions and other resources for consumers that we encourage you to review.
JUST THE FACTS: WHAT YOU NEED TO KNOW DURING THE COVID-19 CRISIS
Since 1997 Coastal has been here for you good and bad times. We have built a bank with a strong balance sheet as reflected in our Bauer 5-Star Rating. As the situation evolves, things are changing rapidly, and we want to make sure you have all the information you need to manage your banking as easily as possible.