What are your banking holidays?
Coastal Community Bank will be closed on the following standard holidays observed by the Federal Reserve Bank:
- New Year's Day (January 1)
- Martin Luther King's Birthday (Third Monday in January)
- Presidents Day (Third Monday in February)
- Memorial Day (Last Monday in May)
- Independence Day (July 4)
- Labor Day (First Monday in September)
- Columbus Day (Second Monday in October)
- Veterans Day (November 11)
- Thanksgiving Day (Fourth Thursday in November)
- Christmas Day (December 25)
Coastal Community Bank will not accept files for processing on any holidays, as well as all Saturdays and Sundays. Likewise, entries should not be effective dated for these days. Note: If January 1, July 4, November 11, or December 25 fall on a Sunday, the next following Monday is a standard Federal Reserve Bank holiday.
What is the Daily Limit on my Debit Card?
You can withdraw up to $300 in cash daily from cash machines as long as the money is available in your account, and you may purchase up to $2500 every 24 hours and weekends. Because some checks that you write may not clear right away, be sure that you have enough on deposit to avoid any NSF or Overdraft fees.
Where can I get cash with my Debit/ATM Card?
Your Coastal Debit Mastercard is accepted at millions of ATMs and merchants worldwide. You can use any Coastal Community Bank ATM or MoneyPass® ATM without a fee. You will incur fees at non Coastal or MoneyPass ATMs. You may also save on cash withdrawal fees by asking for cash back when you use your Debit card. This varies by merchant.
Can I use my debit card outside the U.S.?
Yes, in many cases you can, but notify your local branch before you go so that your card will work, even in Canada. Some countries don't have secure networks, and for security you will need to give us some information about your travel plans before you use your card outside of the country. We always recommend that you have at least one credit card available to use for secure transactions during international travel.
I got charged twice for one transaction on my debit card, what should I do?
Notify your branch immediately, providing them with the transaction date, name of the merchant, the dollar amount and a copy of your receipt.
What happens if my card is lost or stolen?
Notify your branch immediately, they will work with you to determine if you need to close your checking account. If your card is missing over the weekend or after bank hours call 1-800-500-1044 to report the card lost or stolen, then follow up with your branch on the next business day. Or, if you downloaded the SecurLOCK Equip mobile app and registered your debit card previously, you can use the app to turn your card off. You still need to contact your branch to receive a new card and verify recent transactions.
If your credit card is lost or stolen contact 1-800-883-0131 immediately.
Can I customize my PIN number?
Yes, take your card into any branch and they can help you reset your PIN number.
What is SecurLOCK Equip?
SecurLOCK Equip is a separate mobile app from CCB Mobile that empowers our cardholders to control, monitor, and manage card usage from their mobile phones – giving users the power to prevent fraudulent transactions, and not just detect fraud after the fact. Along with creating transaction controls that limit the way a card can be used, you can access your transaction history and set custom, real-time alerts that help minimize fraud.
Cardholders can choose what stores or cities* their cards can be used in, how much can be spent with the card per week or month, and even when the card can be used (for example, you can lock your card so that no one can use it while you’re on vacation). Perhaps best of all, if your card goes missing you can use the SecurLOCK Equip app to turn “off” your debit card and turn it back “on” later if found.
*Keep in mind when using the location filter that a business in one city may use a card processor in another city. If this setting were to cause a decline on your card, you have the option of removing that filter through the phone app and trying the purchase again.
How do I find the App?
Search your App store (either the Google Play Store or Apple App Store) for “securlock equip.” The app’s creator reads: FIS Payments (Google) or Fidelity National e-Banking Services (Apple); the SecurLOCK Equip logo should be prominently displayed:
Once installed on your phone, the SecurLOCK Equip app features a black and white logo as shown:
Why is it a separate App?
The SecurLOCK Equip App securely integrates with our bank processing systems today and we hope to fully combine its features within our own CCB Mobile App in the future, allowing you to access more banking options in one place. In the meantime, we felt the options were too good not to rollout to our customers now.
What is the phone number?
In the Greater Everett area call 425-252-7822, outside the calling area the number is 800-958-2382.
How does your Telephone Banking Work?
Our 24-Hour Customer Access allows you to get information about your accounts any time. When you call, please have your account number and the Tax ID number of the primary account signer available.
How do I reset my password?
Your branch staff can reset your password for you.
How do I reorder checks?
You can order online or call or visit your local branch.
How long does it take a check to clear?
That depends upon who you wrote it to, and when and where they deposit the check. Some checks can clear the same day you wrote them. As always, Coastal encourages you not to authorize any checks or payments against your account until you have the money available in the account.
How do I place a stop payment on a check I have written?
If the check hasn't cleared your account, you can request a stop payment through your on line banking, by calling your branch, or visiting the branch in person. Be aware that if you don't visit an office in person, you will still need to sign the stop payment form within 14 days. We will send the completed form for you to sign and return.
What is Coastal Community Bank's routing and transit number?
The routing number can be found at the bottom of your checks on the left-hand side, 125108405. You may be asked to provide this number to an employer for payroll direct deposits.
Can I receive my statements electronically?
Yes, contact your local branch to arrange for this convenient option.
What if there is an error when my check clears my account?
Always review your statement for accuracy. If you find an error, notify your branch immediately and we will research your account and resolve any errors promptly.
General Customer Service
How do I change my address?
Request an address change to be mailed to you from our Online Banking or mail us a signed notice of your new address to us. Of course, any branch can help you with that as well. For your security, we always require each person's signature and identification to change addresses.
Is my deposit available immediately?
Generally, your deposit is available the same business day. Note: In some cases, it may be necessary to place a hold on your deposit. The first $200 is usually available the same or next business day, but the rest may not be available for several days. Contact your branch if you have questions about a deposit or hold.
Online Banking & Bill Pay
How much does online banking and Bill Pay cost?
Both services are provided at no cost to our customers. If you find you don't use the service, please contact us and we will remove it. Otherwise, bill pay accounts will be charged $5.00 per month if inactive for 12 months.
How do I enroll for Online Banking?
Personal banking customers may sign up online. From our homepage, click on the Online Banking button at the top of the page. Click "New User" and complete the required fields. Business banking customers must complete an enrollment form at one of our branches.
I cannot remember my logon information. What do I do?
If you know your login name, you may reset your password online by clicking on the "Reset Your Password" button. To obtain your username, you must contact a Coastal Branch.
How much transaction history can I view online?
Generally, 365 days (or one rolling year) of history is available for you to view, along with 18 months of statements.
How can I reset my password? How do I change my password?
Click on the "Reset Your Password" button (after you enter your Username) and follow the instructions to receive a temporary password.
How do I enroll for Treasury Management features?
Getting started with Online Treasury Management is easy, simply contact one of our branches to get started.
Can I set up email alerts?
Yes, you can! From the Administration menu in online banking, select "Manage Alerts."
What types of accounts can I use to make payments with Bill Pay?
There is no cost to use any of your Coastal Community Bank checking accounts to pay bills.
Can I set up a payment to go out the same time every month?
Yes, this is one of the many convenient tools in Bill Pay. Simply go to the "Manage My Bills" button, select the bill and add an automatic payment.
How do I view an image of a check or deposit online?
There will be a link for each item in your transaction history if an image is available. Clicking on this link will bring up an image of the front and the back of the item.
Can I make loan payments online?
Payments can be made to many of your Coastal Community Bank loans through the online transfer feature. To add your Coastal Community Bank loan to online banking, contact your loan officer or a branch. To make payments on your loans at any other financial services provider, use our Bill Pay Service.
How do I add or remove an account to my Online Banking?
Contact any of our branches to update your accounts online.
How long does it take for my payments to reach the recipient?
When you schedule a payment in Bill Pay it will show the scheduled payment date. Your payment is guaranteed to arrive on the scheduled date. Please note that checks issued on your behalf are mailed prior to the date you choose to allow time for mailing. As a result, these checks could be deposited by the payee earlier than expected, and in turn, could post to your account earlier than the date you intended.
How do I access my credit card information?
Credit card information is available at 800-854-7642 or www.24-7cardaccess.com.
What is People Pay?
A safe, convenient way to pay people small amounts directly using a smartphone or computer, i.e. split a restaurant bill, pay the babysitter, or send your sister some birthday money. Person-to-person (P2P) payments have increased in demand in recent years and we are happy to deliver a secure solution with Coastal People Pay.
How does it work?
First, simply enroll in People Pay under the Payments Tab in your Coastal online banking account. Then, using the People Pay feature through the Coastal online banking platform or Coastal mobile app, you can send money electronically at no added cost. The person will receive notification with instructions on how to claim the money. The transfer process happens behind the scenes using the same secure technology financial institutions use to move dollars electronically every day.
How can I access it?
You can find People Pay under the dropdown “Payments” tab in the Coastal Online Banking platform or from the “+” icon at the bottom of the Coastal Mobile Banking app. Please note that to use the People Pay feature in the Coastal Mobile Banking app, you must first enroll in the service from your Online Banking account.
How do people get money from an email or text message?
The email or text message initiates the process to close the loop on the transaction. People Pay (like all P2P products) acts as the secure go-between, much like PayPal handles financial transactions between buyers and sellers. After the recipient receives either a text or email message, they are given a link to the People Pay system where they enter their own information, choosing to have the money paid to a debit card, bank account or PayPal account.
While the options exist for the sender to specify a bank account, debit card, or PayPal account to receive a payment (if the specific information is known), Coastal strongly cautions customers against sharing their confidential bank account information with others. This would be a viable solution to send small amounts to another account you own.
How much can people send?
The limits are $250 per transaction and $500 per day. This is really designed for small payments between individuals.
What does it cost?
There is no fee for sending money or receiving money.
Can I use this service for my business?
P2P payments are meant for person to person transfers. Typically, businesses would not be eligible to utilize this service. We are pleased to offer other external transfer options. Contact your banker to discuss!
For other questions or helping accessing People Pay, contact your local branch or call 425-257-9000.